Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
This online marketplace has updated its measurement guidelines for women's and children's garments but did not contact all users about the change.
Digital Channels Reaction
Numerous buyers and vendors have taken to social media saying Vinted listings now show a modified sizing category versus the original listing due to the recalibration.
The company said the revised method more closely matches comparable marketplaces.
It has advised users to examine their items and adjust the sizing manually where appropriate, which has left users frustrated.
Measurement Approach Modifications
Previously, the sizing featured one number and one letter, like S/8 or M/10.
The revised method features a letter with a size spectrum for example S/UK 8-10.
With some products, the size labels have been reassigned - for example a size L used to be a 12 but is now a UK 16-18.
Shopper Experiences
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
A different member, from Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Manual Updates
Charlotte Lunn, located in England, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".
"Personally, this is quite irritating, since I have chronic health issues and selling on Vinted has been paramount following partial earnings loss," she stated.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: previously, the platform withdrew an update regarding delivery choices due to shopper criticism.
